Privacy Policy

Introduction

Columbia Insulation ("we," "us," or "our") operates the website located at www.columbiainsulation.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, how long we keep it, and what rights you have regarding your data. By using this Site or submitting a request through it, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you submit a contact or estimate request form on our Site, we collect the information you enter, which may include your name, phone number, email address, home address or general location, and details about your project. We use a third-party form service (Tally.so) to process form submissions. Their privacy policy governs how they handle form data on their platform.

Information Collected Automatically

When you visit this Site, certain technical information is collected automatically, including your IP address, browser type, operating system, referring URL, pages visited, and time spent on the Site. This information is collected through server logs and analytics tools. We use Vercel Analytics to understand how visitors interact with our Site. Vercel Analytics is designed to be privacy-friendly and does not use cookies for tracking.

Cookies and Similar Technologies

Our Site may use cookies or similar browser storage for functional purposes, such as remembering your preferences or supporting third-party tools embedded on the Site. We do not use advertising cookies or behavioral tracking cookies for our own marketing purposes. If you disable cookies in your browser, most Site functions will continue to work normally.

How We Use Your Information

We use the information we collect to:

• Respond to your estimate or service requests.
• Schedule appointments and communicate about your project.
• Send follow-up communications related to a request you submitted.
• Understand how our Site is used so we can improve it.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not send unsolicited commercial email.

How We Share Information

We share your information only in the following limited circumstances:

• Service providers: We use third-party tools (such as Tally.so for forms and Vercel for hosting and analytics) that may process data on our behalf. These providers are required to handle data in accordance with applicable privacy laws.
• Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.
• Business transfers: If the business is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.

Data Retention

We retain personal information you submit through forms for as long as is necessary to provide the requested services and for a reasonable period afterward for recordkeeping purposes, generally not exceeding three years from your last interaction with us. Automatically collected technical data (such as server logs) is typically retained for 90 days. You may request deletion of your data at any time by contacting us using the information in the "Contact Us" section below.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• The right to know what personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of any marketing communications.

To exercise any of these rights, contact us using the information below. We will respond to verified requests within a reasonable timeframe.

Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. Our Site is served over HTTPS, and we use reputable third-party providers with their own security programs. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites such as government agencies, local organizations, or industry resources. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any site you visit through a link on our pages.

Children's Privacy

This Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact us: