Privacy Policy

1. Overview

Columbia Insulation ("we," "us," or "our") operates the website columbiainsulation.com and provides insulation contracting services in Columbia, MO and the surrounding region. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, and what choices you have.

By using this website or submitting information through any form on this site, you agree to the practices described in this policy. If you have questions, contact us at estimates@columbiainsulation.com.

2. Information We Collect

Information you provide directly

When you submit a contact or estimate request form on this site, we collect the information you enter, which may include your name, phone number, email address, property address, and a description of the work you need. We use this information solely to respond to your inquiry and to provide you with an estimate or follow-up communication.

Information collected automatically

When you visit columbiainsulation.com, our hosting provider and any analytics tools we use may automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is used in aggregate to understand how visitors use the site and to improve its content and performance. It is not used to identify you personally.

Cookies

This website may use cookies, which are small text files stored in your browser. Cookies help the site function correctly and may be used by third-party tools such as analytics providers. Most browsers allow you to refuse cookies or delete existing cookies through your browser settings. Disabling cookies may affect the functionality of some features on this site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and service inquiries.
• Schedule on-site assessments and project consultations.
• Communicate with you about your project before, during, and after completion.
• Improve the content and usability of this website.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not use your information for automated profiling or decision-making.

4. Third-Party Services

This website may embed or link to third-party services, including a contact form provider and Google Maps. These services operate under their own privacy policies. When you interact with an embedded form or map, the third-party provider may collect information according to its own terms. We encourage you to review the privacy policies of any third-party services you interact with through this site.

We do not share the information you submit through our forms with any third party except as necessary to respond to your inquiry (for example, forwarding a message to our project team).

5. Data Retention

We retain contact and inquiry information for as long as is reasonably necessary to fulfill the purpose for which it was submitted, including any ongoing project relationship, and for a reasonable period thereafter for record-keeping purposes. If you ask us to delete your information, we will do so unless we are required to retain it by law or to resolve a dispute.

6. Your Rights

You have the right to request access to the personal information we hold about you, to request corrections to inaccurate information, or to request that we delete your information, subject to any legal obligations we may have to retain it. To exercise any of these rights, contact us by email at estimates@columbiainsulation.com. We will respond to your request within 30 days.

7. Children's Privacy

This website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

8. Security

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you submit information at your own risk.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Your continued use of this website after any change constitutes your acceptance of the revised policy.

10. Contact Us About This Policy

If you have questions or concerns about this Privacy Policy or how we handle your information, contact us: